Breakdown Support & Repairs
At ZECO, we prioritize quick and efficient resolution of any breakdowns or service issues to ensure minimal disruption to your operations. Our customer support system is designed for easy access and prompt action.
Service Workflow
Complaint Registration
Once a complaint is received, it is logged into our system and assigned a unique service ticket number for tracking.
Technician Assignment
A qualified Service Technician is promptly assigned to assess and resolve the issue.
On-Site Diagnosis & Repair
The technician visits the site, diagnoses the problem, and carries out the necessary repairs or corrective actions.
Service Report & Acknowledgment
After the repair is completed, a Service Report is generated. This report is reviewed and signed by the customer to confirm satisfactory resolution.
Why ZECO?
- Multi-channel support access
- Quick response and resolution times
- Experienced and certified technicians
- Transparent service documentation
