Job Role and Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide clear and concise information regarding HVAC products, services, and technical issues.
• Ensure a positive customer experience by addressing concerns and resolving issues effectively.
• Offer technical assistance to customers with HVAC-related concerns, including troubleshooting and providing guidance on system operation and maintenance.
• Collaborate with technical teams to escalate and resolve complex technical issues.
• Stay up-to-date on the latest HVAC products, technologies, and industry trends.
• Effectively communicate product features, benefits, and warranties to customers.
• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions.
• Generate reports on common customer queries and feedback to improve overall service quality.
• Collaborate with sales, service, and technical teams to ensure a seamless customer experience.
• Provide insights to improve product design or service offerings based on customer feedback.
• Stay informed about changes in HVAC technologies and attend training sessions to enhance technical knowledge.
• Train new team members on product knowledge, customer service standards, and query resolution procedures.

Experience and Skills required:

• Bachelor’s/Diploma in Mechanical Engineering, HVAC Technology, or a related field.
• 1 to 3 years of relevant experience in HVAC service and maintenance.

Key Personal Skills:

• Good analytical skills
• Good logical skills
• Team work skills

Language Skills required:

• Fluency in Hindi, English and local language

Academic Background:

• B.Tech in Mechanical / B.E Mechanical / Diploma
• Years of experience, 0 -3

Number of years of Professional Experience required:

• 0 – 3 Years